How do I place an order?
- If you know what you’re looking for, start shopping by selecting the product category links: example WOMAN/TOPS/PRODUCT . You can also shop our latest product through the NEW IN category.
- If you have a specific product in mind or are unsure where to start, you can simply enter a key word or item number in the search box on the homepage.
- Once you have found an item you want to buy, select your size, the quantity you want and click on the ‘ADD TO BAG’ button.
- You can then either click on the ‘CONTINUE SHOPPING’ button, or review the items in your shopping cart by clicking on ‘PROCEED TO CHECKOUT’.
- If you’re happy with the items in your shopping bag, click the ‘PROCEED TO CHECKOUT’ to complete your order.. You will be able to use the ‘REMOVE THIS ITEM’ button to remove products from your basket if you change your mind.
What do I do if there is a problem with my order?
Our Customer Care team are here to help with any problems. Click here to contact us.
What payment methods do you accept?
We accept American Express, Visa, Visa Debit, Visa Electron, Maestro, MasterCard, , PayPal.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.
Please click the required link below for further information on additional payments options.
China Union Pay – https://static.95516.com/static/help/detail_151.html
Can I pay for my order using my Gift Card?
Yes you can pay with Euro Gift Cards online. Please select the Gift Card option at the checkout and enter the 16-digit card number and your PIN.
The full balance will be taken off the card before any other payment method will be used. You can use up to 5 Gift Cards per transaction.
Please ensure to retain your Gift Card after placing your order, in case any items are sent back to us for a refund, as the refund will be processed on to the Gift Card before any other payment method.
Unfortunately, we are unable to accept Gift Cards in other currencies on our European site at present.
Can I cancel my order or an item from my order?
We may be able to cancel your order but we can only do this by telephone.
You need to call us as soon as possible on 0030 210 2823830 after you have placed your order otherwise it may be too late.
Please note – we are unable to cancel your order by email.
If it is too late for us to cancel your order, you may be able to return your order in accordance with our returns policy. Click here for information on our returns policy.
Simply log into your account and follow the returns process there. Once we have received the goods back, we will process a refund for you.
You will still need to request a Returns Number if you return the order.
Can I add an item to my order after I have placed my order?
Unfortunately not, you will need to place a separate order for anything else that you want to buy.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined.
I have a query relating to overseas orders
On this website you can only place orders to be delivered to: ANDORRA, AUSTRIA, BELGIUM, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, ITALY, LUXEMBOURG, LIECHTENSTEIN, MONACO, MONTENEGRO, NETHERLANDS, PORTUGAL, SAN MARINO, SLOVAKIA, SPAIN, SWITZERLAND or VATICAN CITY.
Customers from other countries, please choose your shipping country from the menu at the top of the site.
All prices on our website are in EUR so no exchange rate is used.
You can only claim back VAT on Internet purchases if your items are for business purposes.
My order did not go through but I think you have charged me
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we despatch your order.
If we do not despatch your order, we do not charge you and the money is automatically put back onto your available balance by your bank.
This usually takes around 5-10 working days but the exact timeframe does depend on your card issuer and your bank.
If this timeframe has elapsed, or you are a PayPal customer and the money still has not been released, please contact our Customer Care Team by clicking here.
Can I find out if you will be getting replacement stock on items that have sold out?
We regularly update our site so it’s worthwhile checking again.
I have received my order but one of the items is missing, what do I do?
Please click here to contact our Customer Care Team who will investigate this matter with our warehouse.
You confirmed my order but I have now received an email saying one of the items is out of stock. Why is this?
Unfortunately, although our systems showed available stock when you placed your order, when our warehouse went to pick the item they found that there was no stock available.
Although this does not happen often, when it does we have to cancel the item from the order and obviously we do not charge you for the item. Therefore this item will not be sent out to you once it is back in stock.
I have received an incorrect item in my order, what do I do?
We aim to get your order right every time but we do occasionally make mistakes.
If you would like to replace the item you would then need to make a replacement order. Simply send us the details of the original order, incorrect item and the replacement order number and we will be happy to refund the delivery charge for you.
As an International customer, you will need to pay for your return. But if you let our Customer Care Team know how much you paid and provide a receipt, they will reimburse you. Click here to contact our Customer Care team.
Please ensure that you keep your proof of postage when you return this item along with any receipts so that we can reimburse you the correct amount on receipt of the goods.
Just click here to log in to your account, follow the links for requesting a return and select the item that you should have received as the item you are returning.
Which couriers do you use for your deliveries?
Delivery of products is carried out by ACS company.
How long will my order take to arrive?
Prefecture of Attica and the rest of Greece within 2-3 working days.
For standard delivery (6-7 days)* 20€ (VAT 23% is included)
For express delivery (2-3 days)* 30€ (VAT 23% is included)
*Depends the destination
Can I change the delivery address for my order?
Unfortunately we are unable to change the delivery address on any orders.
Do you deliver to PO Box addresses?
Yes, we are able to deliver to a PO Box address.
What do I do if there is a problem with my delivery?
Our Customer Care team are here to help with any problems.
Click here to contact our Customer Care team.
How do I add my details to your mailing list?
Please click here to leave your details and we will add you to our mailing list.
If you’re having any difficulties please contact our Customer Care team who will be pleased to help.
How can I have my details removed from your mailing list?
Simply click the unsubscribe link at the foot of the email.
How do I find out the sizes of products?
Click here to view our size guide